Large organizations don't worship shareholders or customers, they worship the past. If it were otherwise, it wouldn't take a crisis to set a company on a new path.

-- Gary Hamel 哈默尔

大公司不崇拜股东或客户，他们崇拜过去。如果不是这样，就不需要危机就能让一家公司走上新道路。

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There is strong mentoring of women in the academy. Corporations appear more willing to resist affirmative action to advance women, and boards and shareholders are more tolerant of this approach.

学院里有很强的女性导师。企业似乎更愿意抵制提高女性地位的平权行动，董事会和股东对这种做法也更宽容。

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The culture industry not so much adapts to the reactions of its customers as it counterfeits them.

与其说文化产业适应了顾客的反应，不如说它在伪造顾客的反应。

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Your most unhappy customers are your greatest source of learning.

最不开心的顾客是你最大的学习资源。

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