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The most powerful and predictable people builders are praise and encouragement.

  • -- Brian Tracy 博恩·崔西

最强大和可预测的人的建设者是赞扬和鼓励。

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And why do we, who say we oppose tyranny and demand freedom of speech, allow people to go to prison and be vilified, and magazines to be closed down on the spot, for suggesting another version of history.

为什么我们，那些说我们反对暴政，要求言论自由的人，允许人们进监狱，被污蔑，杂志当场被关闭，因为我们提出了另一种版本的历史。

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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

成功的企业已经发现了一个神奇的公式，那就是像对待客人一样对待顾客，像对待人一样对待员工。

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