Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.
虽然一个好的餐厅体验必须包括好的食物，但一个糟糕的餐厅体验可以通过糟糕的服务来实现。理想情况下，服务是不可见的。只有当事情出错时，你才会注意到。
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Invisible
Achieved