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A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

  • -- Stephen R. Covey 科维

总质量的一个基本原则逃过了太多管理者的注意:只有逐步完善相互依赖的人际关系，才能不断改进相互依赖的系统和过程。

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Interpersonal Systems Quality Too

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The more living patterns there are in a place - a room, a building, or a town - the more it comes to life as an entirety, the more it glows, the more it has that self-maintaining fire which is the quality without a name.

一个地方——一个房间、一座建筑或一座城镇——的生活模式越多，它作为一个整体就越有生命力，它发出的光芒越多，它就越有自我维持的火焰，这是一种没有名字的品质。

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Authority is not a quality one person "has," in the sense that he has property or physical qualities. Authority refers to an interpersonal relation in which one person looks upon another as somebody superior to him.

权威不是一个人“拥有”的品质，也就是说他拥有财产或身体素质。权威是指人与人之间的一种关系，在这种关系中，一个人认为另一个人比他优越。

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Unionism, seldom if ever, uses such powers as it has to ensure better work; almost always it devotes a large part of that power to safeguarding bad work.

工会主义很少(如果有的话)使用它必须确保更好工作的权力;它几乎总是把这种力量的很大一部分用于保护不好的工作。

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There's a great power in words, if you don't hitch too many of them together.

语言的力量是巨大的，如果你不把它们太多地联系在一起的话。

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Data is a precious thing and will last longer than the systems themselves.

数据是一件宝贵的东西，比系统本身持续的时间更长。

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Who loves a garden loves a greenhouse too.

爱花园的人也爱温室。

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