Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

-- Zig Ziglar 金克拉

统计数据表明，当客户抱怨时，企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

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Complaining Customer

相关名言

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

信任的力量最难的地方在于它很难建立，也很容易被摧毁。建立信任的本质是强调你和客户之间的相似性。

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It is harder to be poor without complaining than to be rich without boasting.

穷人不抱怨比富人不自夸更难。

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Man alone is born crying, lives complaining, and dies disappointed.

人生来就爱哭，生来就爱抱怨，死来就会失望。

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There are a lot of people who touch the customer.

有很多人接触客户。

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