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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

  • -- Zig Ziglar 金克拉

统计数据表明，当客户抱怨时，企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

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Complaining Customer

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And also, more and more businesses really want to do the right thing. They feel better about themselves, their workers feel better, and so do their customers. I think this is equally true in the transnational corporations, but it is harder to express in those situations.

而且，越来越多的企业真的想做正确的事情。他们自我感觉更好，他们的员工感觉更好，他们的客户也感觉更好。我认为这在跨国公司中也是同样的道理，但是在这种情况下很难表达出来。

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Just because nobody complains doesn't mean all parachutes are perfect.

没有人抱怨并不意味着所有的降落伞都是完美的。

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I'd just like to be treated like a regular customer.

我只是想被当作老顾客来对待。

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