You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.

-- Carlos Ghosn 戈恩

你想要确保这辆车能让顾客满意然后你就能得到一些能让股东满意的东西作为回报。

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Rewarded Customer

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It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.

你的公司在其行业生态系统中所处的位置并不重要，垂直或水平的整合程度也不重要——重要的是它在最终产品或解决方案中所占的相对“客户价值份额”，以及产生该价值的成本。

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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

统计数据表明，当客户抱怨时，企业主和管理者应该对此感到兴奋。抱怨的客户代表着更多业务的巨大机会。

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Some quality performances and movies have a chance to be rewarded, but it's not like it's a bible.

一些高质量的表演和电影有机会获得奖励，但这并不像圣经。

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