We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
我们可以相信我们知道世界应该走向何方。但是，除非我们与客户保持联系，否则我们的世界模型可能会偏离现实。当然，创新是无法替代的，但创新也无法替代保持联系。
标签
Innovation
Touch
Substitute